TLScontact – Visa Application Centre Amsterdam

TLScontact – Visa Application Centre Amsterdam

4.0
/ 183 reviews
Will open at monday at 08:30
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Services
issuance of a passport
Type
visa center
Address
1043 EZ Amsterdam, Subangstraat, Office Nr. 10
Working hours
Mon
08:30—12:30
13:30—15:30
Tue
08:30—12:30
13:30—15:30
Wed
08:30—12:30
13:30—15:30
Thu
08:30—12:30
13:30—15:30
Fri
08:30—12:30
13:30—15:30
Sat
Closed
Sun
Closed
Official website
pos.tlscontact.com
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Reviews about TLScontact – Visa Application Centre Amsterdam

4.0
  /  324 ratings
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All reviews 183
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  • 1.0
    7 december 2022, 4:20 pm
    Advantages
    Geen
    Disadvantages
    Geen contact meer mee te krijgen als nodig
    Date of services rendered
    14 oktober
    Specialist description
    Aanvraag visum
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    Reply
  • 7 february 2023, 10:11 pm
    Actually had a very pleasant experience, the process went by smoothly and took a very short amount of time. I went in the afternoon around 2pm and it was pretty empty, so that might have helped as well.
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  • 7 february 2023, 6:57 pm
    Im very happy with service of TLScontact Amsterdam, all staffs from the Door. Receiving docs and printing docs and biometric, they are excellent. Thanks for service, 5 stars service.
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  • 6 february 2023, 10:02 am
    Everything went smooth!! well done!!!
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    • 7 february 2023, 10:32 am
      Dear Ghanshyam Mandaviya,
      We are more than happy your application was smooth and you enjoyed the visit. We hope to pleasantly surprise you even more when you apply with us next time!
      Your TLSContact Team
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      Reply
  • 31 january 2023, 6:12 pm
    waiting for the simple travel visa for 3.5 months — no responses from them 0 communication but great money taken for such “great” service.
    UPDATE:
    This place is a SCAM. Literal scammers who just want to take your money for everything and to not do any work. I think the government of NL and the police should know about this… it’s unbelievable. If someone wants to submit a report on them — or make a petition to cancel that organisation- I am down
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  • 31 january 2023, 1:50 pm
    This service is so bad. I would like a refund for my visa application so I fill in that form in the end they say I don't even get the €118 back.They only reply to your reviews with automatic messages. The worst part is that they don't have a phone number. How can I call this a company?
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    • 3 february 2023, 11:06 am
      Dear NinjaFlank,
      We are sorry to note that you were not satisfied with our services.
      We are always interested in receiving feedback to help us improve our customer service, so please do not hesitate to provide more detailed comments so that we can identify what went wrong on our side.
      Please kindly lodge a complaint via the help page of your local TLScontact website.
      Your TLScontact Team
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  • 23 january 2023, 12:12 pm
    I want to apply for Visit Visa for self and family. I cannot find the system where I can make one appointment for all members to submit documents for all applicants at once?… Web site does not provide this information… Or at least I cannot find it easily.. System ask for payment to make an appointment… is that correct?
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    • 17 january 2023, 11:08 am
      Dear Malaka FERNANDO,
      We are sorry to note that you were not satisfied with our services.
      We are always interested in receiving feedback to help us improve our customer service, so please do not hesitate to provide more detailed comments so that we can identify what went wrong on our side.
      Please kindly lodge a complaint via the help page of your local TLScontact website.
      Your TLScontact Team
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      Reply
  • 15 january 2023, 12:55 am
    Amazing staff and service overall! The staff were friendly, kind, and most importantly helpful. Shoutout to the security guard who was also extremely nice! Their service really made the visa application process easy & clear:)
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    • 16 january 2023, 10:40 am
      Dear Raissa Markatin,
      We are very grateful for your review. Your warm words motivated us ever more to strive to excellence. We hope to see you again at TLSContact very soon:)
      Your TLSContact
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      Reply
  • 10 january 2023, 5:00 pm
    One of the employees was rude.

    Replying to TLS response:

    Your response makes me think that you don't know much about customer service.

    Do you want a dissatisfied customer to contact you because you did your work poorly? This is hilarious.
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    • 10 january 2023, 4:41 pm
      Dear Musa Essa, We are sorry to note that you were not satisfied with our services. TLSContact is always interested in receiving feedback to help us improve our customer service. We will make sure to pass this to the relevant team so they are aware of your experience. At the same time, we would like to learn more details about your visit. Therefore, could you please contact our customer support via the 'help' section of your local TLSContact website so one of our care advisors could attend to yo … – show
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  • 9 january 2023, 2:27 pm
    Blown away by the service and friendliness of the on-site staff at TLS. Actually enjoyed being there!
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    • 10 january 2023, 1:05 pm
      Dear Gareth Mountain,
      Thank you for your review. We are glad to hear that you had a great experience at our premises.
      Within TLScontact we are putting effort into making our services accessible and convenient to all our customers, whatever their particular needs. Again, we are happy that our staff could provide the required help and to see your review here.
      We hope to see you again.
      Your TLScontact Team.
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  • 6 january 2023, 9:09 pm
    All staff were friendly and respectful and that is very important
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    • 10 january 2023, 1:21 pm
      Dear ann hokke,
      We are more than happy your application was smooth and you enjoyed the visit. We hope to pleasantly surprise you even more when you apply with us next time!
      Your TLSContact Team
      0 0
      Reply
  • 2 january 2023, 3:55 pm
    I feel cheated by these people. A couple of months ago I applied for a UK visa application. I applied for this service and made all the corresponding payments. For reasons I had to cancel my UK visa application. I made the corresponding cancellation to stop the process. I'm still waiting for them to refund my money. When I write, I only get automatic messages, nobody is responsible for contacting me, they don't have a phone number where I can call and complain. They send me to fill out a f … – show
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    • 11 january 2023, 12:02 pm
      Dear Lauren Gonzalez Alvarez,
      We are sorry to note that you were not satisfied with our services.
      TLSContact is always interested in receiving feedback to help us improve our customer service.
      We will make sure to pass this to the relevant team so they are aware of your experience. At the same time, we would like to learn more details about your visit. Therefore, could you please contact our customer support via the 'help' section of your local TLSContact website so one of our care advisors c       … – show
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  • 22 december 2022, 3:45 pm
    I try to get in touch with them because tommorow my wife have a naturalisatie apointment with gemeente huis rotterdam if I can collect the pasport today 22 or 23 early it would be helpfull.
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    • 29 december 2022, 7:25 pm
      Dear marcel bout, thank you for your post. We advise you to submit your inquiry via Contact Us web-form: https://help.visas-uk.tlscontact.com/ams_en/. Your TLScontact Team
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  • 16 december 2022, 1:48 pm
    The biometrics appointment was okay, the staff was really helpful and kind. However, it's been 7 whole weeks from my appointment and I have no email about getting my passport back. And to make matters worse, there is no number that I can contact to ask and maybe have an update. I made a complaint through TLS customer contact, but guess what: I have to wait extra working days. This is a joke.
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    • 29 december 2022, 7:26 pm
      Dear Zoi Brozou, thank you for your post. Please contact us https://pos.tlscontact.com/ams_en/contact-form?type=complaints in order our staff can check information for you. Your TLScontact Team
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  • 12 december 2022, 1:51 pm
    Poor service. Went there to pick up the passport and my partner could not even join me in the waiting room. Also, was given the passport in a DHL envelope and not allowed to open the envelope on premises (had to leave without opening it!). Ridiculous service!
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  • 6 december 2022, 5:14 pm
    My experience with TLS is nice. The behaviour of the staff is good and consistent. If you’re with your kid, during the biometric they’ll help you enough to support the child. No worries regarding the attitude of the children, because the person in charge will take of it.
    Communication regarding the collection is very clear and understandable.
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  • 5 december 2022, 3:51 pm
    One Star is for holding my Passport Hostage. Give me back my passport, it has been more than 7 weeks as the official wait time is way passed. I need to travel to other countries other than freaking UK. Why does it take so freaking long? The amount of money for the appointment cost is ridiculous. One star is for the management system and extortion of money. But I do appreciate the help guy at the door.
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  • 5 december 2022, 1:19 pm
    Processing center employees are nice. But, TLScontact and UKVI treatment of people is extremely cruel and inhumane. I attended biometrics on October 20th. Couldn't attend the memorial service in the UK that I had wanted to. Passport is still been held up. One cannot make other travel plans and we are 20-days away from Christmas. I have no idea when passport can be collected. My father suffered a stroke 2 weeks ago and I am still unable to travel to the US to visit. It should not be that difficu … – show
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  • 30 november 2022, 8:25 pm
    TLS is the worst service ever.
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  • 29 november 2022, 12:35 pm
    The worst service ever! You have to pay for everything and you even cannot contact them properly! You give them your documents and you have no idea when you see them back… Also waiting conditions are terrible and registration system is a scam!
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Average rating - 4.0 based on 183 reviews and 324 ratings

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